Q: Are you a factory?
A: Yes, we are a professional factory.
Q: Can you make customized items?
A: Yes, we provide comprehensive custom services to meet your specific requirements.
Q: Can I get samples of my own design before starting the order?
A: Yes. We will charge the mold fees and send real samples for your inspection (shipping fee on your side). After your confirmation, we will proceed with the full order.
Q: Do I need to pay the mold cost again for reorders?
A: No, the mold is kept and used for a long time, so you only pay for it once.
Q: How many days are needed for production?
A: Normally, it takes 3-5 days for ODM designs and approximately 15 days for OEM designs, depending on your order quantity.
Q: What is the shipping method?
A: We normally use international express services such as DHL, TNT, FedEx, and UPS. We can also arrange other methods according to your specific needs.
Lukas Lighting
